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Service Technician

Regional Service Manager – North

Regional Leadership

Alberta, Canada

Locations

Lougheed, Olds, Stettler

Reports To

Director of Aftersales

Hours

Full-time, 8-hours w/ 1-hour unpaid lunch
Seasonal overtime and on-call as required

Travel

Up to 25%

Role Overview

The Regional Service Manager (North) is responsible for the overall performance, quality, and culture of the service operation across Alberta AG Centre’s three North locations (Lougheed, Olds, and Settler). Leading the Service Managers and supervisors at each shop, this role ensures customers receive consistent, dependable service no matter which location they visit, while building a team culture grounded in accountability, safety, and pride in the work. The Regional Service Manager plays a key role in protecting and strengthening the Alberta AG Centre brand, acting as a trusted point of contact for customers and equipment dealers, and as a connector between the shop floor and the broader business, working closely with Service Writers, Parts, Sales, and senior leadership to keep the customer experience seamless from end to end.

Core Responsibilities

People Leadership

Provide leadership and direction to the Service Managers/supervisors at all North locations (Lougheed, Stettler, and future sites), ensuring consistent standards, accountability, and a positive, unified culture across the region.
Conduct regular site visits to coach leaders, observe shop operations, and address issues in person rather than remotely.
Lead the annual performance review process for Service Department staff, in partnership with Service Managers/supervisors, ensuring reviews are completed on time, and feedback is fair and consistent across locations.
Monitor KPIs, Performance Improvement Plans (PIPs), and Performance Support Plans (PSPs) across all North shops, following up with Service Managers/supervisors to ensure plans are actioned and progressing.
Identify staffing gaps or issues across North locations and coordinate coverage

Service Quality & Operations

Own quality control across all North locations, ensuring every unit is properly inspected and meets standards before delivery or customer pickup.
Set and enforce consistent diagnostic, repair, and inspection standards across shops.
Work with the Service Writer and Warrantee team to ensure completion and technical documentation practices across locations to ensure accuracy, completeness, and timely entry into the system.
Drive consistency in service processes and standards across all North shops.

Health, Safety, & Facilities

Champion a culture of safety across all North locations, ensuring full compliance with WCB and OH&S standards and company policy.
Hold Service Managers/supervisors accountable for maintaining safe, clean, and organized shop environments.
Support incident investigation and corrective action follow-up for any safety incidents occurring at North locations.

All other duties as assigned; this list of duties and responsibilities is not all-inclusive and may be expanded to include other duties as management deems necessary from time to time.

Customer & Stakeholder Relationships

Promote a strong customer service culture across the region, addressing escalated customer concerns and ensuring service teams deliver consistent, exceptional experiences.
Build and maintain strong working relationships with equipment dealers/OEM partners, acting as a key regional point of contact for service-related matters.
Partner closely with Service Writers and Service Managers/supervisors to ensure smooth workflow, scheduling, and communication.

Competencies & Qualifications

Agricultural Equipment Technician certification (or equivalent trade ticket), or significant equivalent hands-on service/mechanical experience in agricultural or heavy equipment.
Minimum 5+ years of experience in equipment service operations, with progressive experience leading or supervising others.
Previous experience in a Regional, Area, or Multi-Site Service Manager role, ideally within agriculture.
Proven experience managing or coaching people leaders.
Strong working knowledge of agricultural/heavy equipment systems sufficient to assess quality and diagnose escalated issues.
Positive team attitude, strong work ethic with excellent communication and interpersonal skills, with the ability to build trust and influence across teams that don't report to them daily.
Strong organizational and time-management skills, with the ability to manage priorities across multiple locations.
Solid understanding of safety standards and practices in a shop/field environment. • Strong computer skills, including Microsoft Office; CDK IntelliDealer experience considered an asset.
Valid driver's license and ability to travel regularly between locations; forklift experience considered an asset.
Thrives in a fast-paced environment and adapts readily to evolving role-related priorities and responsibilities beyond those outlined in this profile.

We Provide

Full Benefits

Company Service Truck

Company Laptop

Specialized Diagnostic Tools As Needed

Company Truck

Fuel Card

Mobile Office

Join the Team

Why Work for Alberta AG Centre?
At Alberta AG Centre, we believe great people build great dealerships. If you’re looking for meaningful work, real growth, and a team that feels like community, you’ll find it here.

Built on Grassroots Values.
As a locally owned dealership, we’re grounded in Alberta’s agricultural communities. Our decisions are made close to home, and your work directly supports the farmers, families, and producers who keep our province growing. When you’re here, you’re part of a team that’s deeply invested in the people and communities we serve.
Grow With Us.
We believe in investing in our people. Through hands-on training, mentorship, and practical support, we’re committed to helping you build a career — not just fill a role.
Work Hard. Live Well.
Agriculture is demanding, but balance matters. We offer consistent hours, competitive compensation, and benefits designed to support you both on the job and at home.

Who We Are
Alberta AG Centre is a full-line CLAAS dealership with locations in Coaldale, Dunmore. High River, Lougheed, Olds, and Stettler, Alberta. We offer the entire North American lineup of CLAAS agriculture equipment along with other great product lines to meet the demands of the Alberta agriculture industry. Each of our stores features a full stock of parts, a knowledgeable sales team, and competent factory-trained technicians.

Hiring Manager

Carolina Palewandrem
Human Resources Manager

New Branch Opening in December 2024.