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Service Technician

Service Advisor – Olds

Service Professional

Alberta, Canada

Locations

Olds

Reports To

Regional Service Manager

Hours

Full-time, 8-hours w/ 1-hour unpaid lunch
Seasonal overtime and on-call as required

Travel

Up to 50%

Role Overview

The Service Advisor is the primary point of contact between customers and the Agricultural Equipment Service department for the Olds, Stettler and Lougheed branches. This role is responsible for delivering a professional and efficient service experience from intake through completion, coordinating with service requirements with technicians, communicating updates and recommendations clearly, and supporting equipment uptime in alignment with Alberta AG Centre’s commitment to high‑quality customer service.

Core Responsibilities

Service Coordination & Customer Communication

  • Create, manage, and process internal and external service work orders accurately and efficiently.
  • Communicate with customers regarding service requirements, work progress, completion timelines, and payment processing.
  • Liaise with Service Technicians regarding work orders, job status, scheduling, and timecard completion.
  • Coordinate equipment movement and logistics between locations and for customer units as required.
  • Work closely with Service Managers and Technicians to support efficient service operations and customer satisfaction.

Warranty & Financial Administration

  • Prepare warranty claim documentation and supporting materials for review and submission, and assist with follow-up as required.
  • Maintain Accounts Receivable and Work In Progress (WIP), including billing, payment collection, receipt issuance, and invoice processing.
  • Process Technician daily timecards to support accurate and timely payroll processing.

Records & Documentation Management

  • Maintain accurate and up-to-date customer files in both paper and digital formats.
  • Maintain service truck records, including scheduled maintenance and service recall documentation.

Office & Administrative Support

  • Perform general office duties, collaborating with all teams to ensure success.

The above reflects core responsibilities and does not limit the scope of duties that may be assigned in support of team and business objectives.

Competencies & Qualifications

  • A high school diploma or equivalent is required; a post-secondary diploma or certificate in Business Administration or a related field is a strong asset, as is additional training in administration, customer service, or a technical discipline
  • Previous dealership or agricultural industry experience is considered an asset
  • Experience with CDK Intellidealer is considered an asset; willingness to learn new software systems is required
  • Working knowledge of Microsoft Office applications, including Word, Excel, and Outlook
  • Strong multitasking, prioritization, and time management skills; ability to work independently in a high-volume, fast-paced environment
  • Excellent attention to detail with the ability to consistently meet deadlines
  • Strong written and verbal communication skills: clear, concise, and professional
  • Ability to travel occasionally to other Company locations, as required

We Provide

Full Benefits

Company Laptop

Company Truck

Fuel Card

Mobile Office

Join the Team

Why Work for Alberta AG Centre?
At Alberta AG Centre, we believe great people build great dealerships. If you’re looking for meaningful work, real growth, and a team that feels like community, you’ll find it here.

  • Built on Grassroots Values.
    As a locally owned dealership, we’re grounded in Alberta’s agricultural communities. Our decisions are made close to home, and your work directly supports the farmers, families, and producers who keep our province growing. When you’re here, you’re part of a team that’s deeply invested in the people and communities we serve.
  • Grow With Us.
    We believe in investing in our people. Through hands-on training, mentorship, and practical support, we’re committed to helping you build a career — not just fill a role.
  • Work Hard. Live Well.
    Agriculture is demanding, but balance matters. We offer consistent hours, competitive compensation, and benefits designed to support you both on the job and at home.


Who We Are
Alberta AG Centre is a locally owned organization dedicated to supporting the agriculture industry through expert knowledge, reliable service, and innovative solutions. We take pride in being part of the communities we serve and in fostering a workplace built on teamwork, respect, and ongoing development.

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