Careers

Locations

Promotions

Home

Careers

Director of Aftersales

Director of Aftersales

Performance Leadership

Alberta, Canada

Locations

High River

Reports To

Chief Executive Officer

Hours

Full-time, Mon-Fri 8am-5pm w/ 1-hour unpaid lunch

Travel

Up to 75%

Role Overview

The Director of Aftersales provides overall leadership, management, and strategic direction for the Parts and Service departments, ensuring strong customer support, service excellence, and financial performance across all branches.

Working with the executive team and leading the Regional Parts and Service Managers, this role aligns departmental goals with Alberta AG Centre’s vision, sets high performance standards, and helps shape a customer-focused, supportive team culture under the guidance of the CEO.

Core Responsibilities

Operations & Performance Management

  • Oversee and ensure the overall success of Alberta AG Centre’s Aftersales departments.
  • Design and execute action plans with Regional Parts and Service Managers to meet departmental objectives and budgets.
  • Monitor progress and ensure achievement of established financial and operational targets.
  • Build and maintain dashboards to track departmental and individual performance.
  • Develop a cadence for regular department reviews and oversee implementation of improvement initiatives.

Strategy & Continuous Improvement

  • Analyze business operations to identify opportunities for improvement.

  • Develop and implement strategies to strengthen, optimize, and grow Aftersales performance.

  • Collaborate with the Sales department to strategically maximize overall profitability.

Leadership & Team Development

  • Provide leadership, coaching, and support for Regional Managers to build high-performing teams.

  • Recruit, train, evaluate, and develop staff in collaboration with Regional Managers, CEO, and Human Resources.

  • Ensure continuous coaching and performance management in accordance with company policies.

  • Communicate and reinforce the organization’s vision, values, and long-term priorities across all Aftersales teams.

Customer Experience, Compliance & Brand Standards

  • Deliver and maintain top-tier customer service across all Aftersales functions.

  • Ensure brand-partner standards are consistently applied across all branches.

  • Ensure compliance with all applicable local, provincial, and federal laws, including employment and safety regulations.

  • Adhere to and promote company values, policies, procedures, and safety standards.

  • Demonstrate regular and punctual attendance.

  • Travel to all Alberta AG Centre locations as required.

Competencies & Qualifications

  • Minimum 10 years of combined experience managing agricultural retail service and parts operations.
  • Bachelor’s degree in business administration, agricultural economics, or related field preferred.
  • Experience with Intellidealer considered an asset.
  • Advanced Proficient in MS Excel, Word, and PowerPoint.
  • Proven team leadership experience, including training, development, and performance optimization.
  • Strong networking, negotiation, and relationship-building skills.
  • Customer-centric mindset with strong professionalism under pressure.
  • Highly organized with the ability to manage multiple projects and meet deadlines.
  • Excellent verbal and written communication skills; able to adapt to different audiences.
  • Strong problem-solving and analytical abilities.
  • Ability to read and interpret financial statements.
  • Valid driver’s license with a safe driving record.
  • Ability to travel domestically and internationally, including occasional overnight, weekend, or evening travel.
  • Farm background or relevant industry experience required.

We Provide

Company Truck

Fuel Card

Laptop and Cell Phone

Full Benefits

Company Truck

Fuel Card

Mobile Office

Join the Team

Why Work for Alberta AG Centre?
At Alberta AG Centre, we believe great people build great dealerships. If you’re looking for meaningful work, real growth, and a team that feels like community, you’ll find it here.

  • Built on Grassroots Values.
    As a locally owned dealership, we’re grounded in Alberta’s agricultural communities. Our decisions are made close to home, and your work directly supports the farmers, families, and producers who keep our province growing. When you’re here, you’re part of a team that’s deeply invested in the people and communities we serve.
  • Grow With Us.
    We believe in investing in our people. Through hands-on training, mentorship, and practical support, we’re committed to helping you build a career — not just fill a role.
  • Work Hard. Live Well.
    Agriculture is demanding, but balance matters. We offer consistent hours, competitive compensation, and benefits designed to support you both on the job and at home.


Who We Are
Alberta AG Centre is a full-line CLAAS dealership with locations in Coaldale, Dunmore. High River, Lougheed, Olds, and Stettler, Alberta. We offer the entire North American lineup of CLAAS agriculture equipment along with other great product lines to meet the demands of the Alberta agriculture industry. Each of our stores features a full stock of parts, a knowledgeable sales team, and competent factory-trained technicians.

Apply for this Position

Hiring Manager

HR Manager, Alberta AG Centre

Compare