Alberta AG Centre
All Locations, AB
Competitive Wages, Full-time, Permanent
Job details
Salary
Competitive, based on experience and education
Job type
Full-time
Permanent
Benefits
Company RRSP Match Program
Dental care
Extended Health Care
Employee assistance program
Boot Allowance
Job-applicable training
Casual dress
Full Job Description
Parts Technician – All locations
WHO WE ARE:
Alberta AG Centre is a full-line CLAAS Dealership with locations in Coaldale, Dunmore. High River, Lougheed, Olds, and Stettler, Alberta. We offer the entire North American lineup of CLAAS agriculture equipment along with other great product lines to meet the demands of the Alberta Agriculture Industry. Each of our stores features a full stock of parts, a knowledgeable sales team, and competent factory-trained technicians. This role is based in one of the 6 locations as mentioned above in Alberta.
Hours of work:
- Monday to Friday 8:00 AM to 5:00 PM w/ a 1 hour unpaid lunch break
- Seasonal Overtime and on-call
Job Summary:
The Parts Technicians are responsible for assisting with the daily operations of the parts department including delivering optimal customer service and parts knowledge to internal (Sales and Service departments) and external customers. This position performs a variety of duties, including providing price quotations, checking inventory for product availability, providing delivery dates to customers, verifying prices, and maintaining supplier relationships.
Main Responsibilities / Tasks:
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Provide customer service to both internal and external customers to meet their parts needs in alignment with the company’s parts protocols and processes
- Receive parts requests from customers in person, through the internal Order Confirmation Process, by phone or email and respond with a quote or information in a timely manner
- Receive, provide, and issue purchase orders and receipts of goods
- Research availability of parts, either within the facility or from other resources as necessary
- Search part numbers using a computer or standard catalogue
- Mark materials with identifying information to communicate parts allocations to service work orders
- Maintain communication with Shipping/Receiving, suppliers and customers to ensure efficiency within the parts department
- Complete all applicable inventory, work orders, PO’s, receipts of goods entry and put stock away
- Participate in required inventory cycle counts and provide back-up support to other parts department employees as required
- Process a variety of reports in written and electronic form (e.g., requisitions, paperwork, reports, etc.) to distribute information and/or materials to appropriate parties
- Assist the Sales and Service Departments in scheduling by meeting regularly to communicate status of parts orders
- Other duties as assigned by your manager
- On-call coverage as required
- Local travel required to pick up and deliver parts may be required
Job Requirements
Physical Requirements:
- Stand/Walk for 8+ hours
- Squat, bend, kneel, reach, twist, and use of ladders and stairs
- Lifting up to 50lbs/23kg
- Carrying up to 50lbs/23kg
Competencies and Qualifications:
- Journeyperson Parts Technician Certificate
- 3-5 years in an Agriculture parts/and or service environment
- Strong computer skills including Microsoft office
- Mechanical aptitude or previous exposure to Agriculture parts
- Utilize computer to research parts and technical information
- Maintains current knowledge of company competitive products
- Strong verbal and written communication skills and demonstrated ability to work well with individuals inside and outside of the organization.
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Completes all reports and forms required in conjunction with work assignments
- Accounts for all time and material used in performing assigned duties
- Ability to read and interpret documents pertaining to parts and equipment
- Detail oriented individual with a strong work ethic and positive team attitude
- Forklift Experience considered an asset
- CDK Intelli -dealer experience considered an asset.
- Valid Driver’s license
Ability to commute/relocate:
- AB: reliably commute or plan to relocate before starting work (required)
