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Service Technician

Sales Administrator – Calgary

Sales Support

Alberta, Canada

Locations

Calgary

Reports To

Sales Controller

Hours

Full-time, 8-hours w/ 1-hour unpaid lunch
Seasonal overtime (seeding and harvest) may be required

Travel

Up to 25%

Role Overview

Reporting to the Sales Controller, the Sales Administrator supports the Territory and Regional Sales Managers across Alberta AG Centre’s six Alberta dealerships.

This centralized role keeps sales information organized, ensures deals move efficiently through the administrative process, and provides visibility into outstanding documentation and follow-up.

The Sales Administrator is a highly organized, digitally confident professional who takes ownership, resolves problems independently, and is comfortable working across multiple systems.

Core Responsibilities

Sales Administration & Coordination

Maintain accurate sales files, customer and equipment records, deal documentation, registrations, warranties, payments, trades, and delivery requirements.
Coordinate administrative requirements throughout the sales process, ensuring deals are complete and ready for invoicing, funding, delivery, or handoff.
Monitor outstanding items and proactively follow up with Territory Managers and Regional Sales Managers to resolve missing or inconsistent information.
Maintain organized digital records across DMS/CRM systems, SharePoint, Excel, and other business systems.
Provide administrative support including correspondence, scheduling, meeting coordination, travel arrangements, and event logistics.
Support sales meetings and track resulting action items and follow-up.
Flag issues, delays, or missing information early enough to prevent downstream impact.

Process & Digital Improvement

Identify recurring administrative issues, information gaps, and opportunities to improve efficiency and consistency.
Create and maintain SOPs, checklists, templates, and process documentation.
Look for practical ways to improve information management and workflows using Microsoft 365 and digital tools.
Use AI and other emerging technology appropriately to improve productivity and day-to-day work.

Confidentiality & Escalation

Handle customer, financial, employee, and business information with discretion and confidentiality.
Maintain professional communication with Sales, Finance, Management, and other internal contacts.
Escalate issues outside role scope or authority to the Sales Controller in a timely manner.

These core responsibilities do not limit other duties that may be assigned to support team and business objectives in keeping with the nature of the role, including shifting priorities and future state business evolution.

Work & Physical Requirements

Valid Class 5 driver’s licence
Occasional travel between six Alberta dealerships, generally day trips, with approximately semi-annual overnight travel for trade shows, team meetings, or other business needs.
Able to sit, stand, or walk for extended periods.
Able to lift up to 10 pounds, as required.

Competencies & Qualifications

Success in this role means Sales has the right information at the right time and deals do not get stuck waiting on administrative follow-up. This role requires:
Experience with CDK/IntelliDealer, IronHQ, or another dealership DMS/CRM/ERP.
Experience in agriculture, equipment, automotive, sales administration, or another document-heavy environment.
Experience creating SOPs, checklists, process documentation, or digital workflows.
Practical experience using AI tools to improve productivity.
Basic understanding of invoices, payments, deposits, coding, or reconciliation processes.
Strong working knowledge of Microsoft 365, particularly Outlook, Excel, Word, SharePoint, and Teams.
Experience maintaining accurate records and information in structured digital systems such as a DMS, CRM, ERP, or SharePoint.
Strong organization, attention to detail, ownership, and follow-through.
Ability to manage multiple priorities in a deadline-driven, seasonal environment.
Clear, concise, and professional written and verbal communication skills.
Ability to identify problems and follow through independently rather than make assumptions, escalating judgment calls when needed.

We Provide

Full Benefits

Company Laptop

Company Truck

Fuel Card

Mobile Office

Join the Team

Why Work for Alberta AG Centre?
At Alberta AG Centre, we believe great people build great dealerships. If you’re looking for meaningful work, real growth, and a team that feels like community, you’ll find it here.

Built on Grassroots Values.
As a locally owned dealership, we’re grounded in Alberta’s agricultural communities. Our decisions are made close to home, and your work directly supports the farmers, families, and producers who keep our province growing. When you’re here, you’re part of a team that’s deeply invested in the people and communities we serve.
Grow With Us.
We believe in investing in our people. Through hands-on training, mentorship, and practical support, we’re committed to helping you build a career — not just fill a role.
Work Hard. Live Well.
Agriculture is demanding, but balance matters. We offer consistent hours, competitive compensation, and benefits designed to support you both on the job and at home.

Who We Are
Alberta AG Centre is a locally owned organization dedicated to supporting the agriculture industry through expert knowledge, reliable service, and innovative solutions. We take pride in being part of the communities we serve and in fostering a workplace built on teamwork, respect, and ongoing development.

Hiring Manager

Carolina Palewandrem
Human Resources Manager

New Branch Opening in December 2024.